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Problems downloading my subscription to Photoshop

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Hi

villesteban96

I'm having the same exact problem as you.  I've spent 4 hours already trying to remove every scrap of the previous version.   I removed all references to it in the registry and deleted all the folders and files on my C drive, but I still keep getting that message.  I've tried the Download Assistant and I've tried installing Photoshop manually, and I still keep  getting the same error message.  I also have the yearly subscription but I had to restore my hard drive because of a virus.  I was able to reinstall everything else except for Photoshop because of this install error.

 

Can anyone help us with this problem?!?!   PLEASE?


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