I am trying to install the trial version of CS6 master suite. But am having trouble doing so on my Mac Pro 8-core running lion 10.7.4.
Here's the story. I downloaded the installer copied it to my mac pro (which isn't connected to internet). I started the install, which went through most of the install but then stalled when it got to 99% (installing InDesign Common Language file I believe was what the installer said it was doing at the time), it's ETA was 1 min... but alas it's stayed like that for a good hour! I was working on other things at the time on another machine so I figured I'd let it be and see what happens, but nothing happened, so.... I force quit the installer. Rebooted. I then tried restarting the installer. When I selected the whole master suite to install it estimated the install to be only 1.8Gb, so I assume it sees that most of the files are already there... but when it goes on to the install process itself it terminates with the following message:
INSTALLATION FAILED
! your installation encountered errors.
Inconsistency in the installer database. please restart your computer and install again. the error summary file may help you identify the issue.
if the problems persist, please contact Customer Support for further assistance .
The error summary goes as follow:
Exit Code: 15
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s), 0 warning(s)
ERROR: ASU has quit unexpectedly.
ERROR: Media DB Error : 18
-------------------------------------------------------------------------------------
I have tried Restarting and reinstalling twice already with always the same result
All the applications are there on my system, I see them all in the app folder, but none are working, the AAM comes up in the dock, bounces a few time and then just stops responding.
I repaired permissions and disk just before doing the install...
I deleted everything CS6 from my system and started again, installing less apps this time and the exact same issue occured.
I have contacted Adobe Chat support twice already, but they have proved completely useless unfortunatly, giving generic solution that I have performed, but that changed nothing. creating a new admin account, repairing permissions,etc.
I am hopping maybe I am not the only one who encountered this problem, and that someone might have found a solution to this...
thanks!