I wanted to download Adobe Captivate and accidentally purchased the Captivate 8 Upgrade.
I discovered my error when I was prompted to "upgrade" a qualifying product that I did not own.
I then downloaded the trial version, in order to demonstrate the value of the commitment (show my employer what the program could do) but the prompt to select a qualifying product keeps preventing me from accessing the trial version.
I have spoken with tech support and the cancellation of the original purchase is supposed to have begun/completed.
Now I can not launch the trial or full version as it continues to auto detect the upgrade verification code and states it can not find a product to upgrade.
thanks,
Joe