Hello.
I am having issues downloading Adobe InDesign, Photoshop and Illustrator. I am working on a PC Windows XP, I’m guessing from 2004. Attempted to download Illustrator via Cloud. Tried opening the program; it loaded for a few minutes and then came up with the following message “This program has encountered a problem and needs to close. We apologise for any inconvenience.”
Then downloaded InDesign with no assisting program – directly from the website. This also failed. I tried removing the program, then downloading it again in a different location but this didn’t help. I repeated this process many times, trying several different locations but no luck. The software will actually download, but will not open. When I attempt to download it, in the Adobe Download window (the destination download folder options), there is a yellow symbol with an exclamation mark next to ‘Adobe InDesign’ and the file size it will be.
I thought there was not enough disk space but even after I tried clearing space the program did not open. I am fairly certain disk space is not the issue as my computer is telling me I have enough space for the InDesign Download.
I also read somewhere that the reason why InDesign may fail to open is that the default printer may not be connected. I connected the default printer, downloaded the program again and the problem was not rectified.
I also have tried downloading Adobe Photoshop and in the destination download folder options, the yellow exclamation symbol does not appear. However, this program too crashes after I open it. Unlike with InDesign, I get to Photoshop’s menu system but after a couple of minutes loading it comes up with the message: “This program has encountered a problem and needs to close. We apologise for any inconvenience.”
InDesign has notified me that my 30 day trial has expired and I can’t download the program again. I would really appreciate your assistance.